If you are a business using the CRM
- Delete a contact: open the customer's record and delete it. It is removed from the live system after a short restore window.
- Disconnect Facebook, Instagram or WhatsApp: in the CRM, disconnect the account from its channel settings. The access token is deleted immediately and no further messages are received.
- Close your account: email support@muslimspot.com from the account's address. Your workspace and all its records are deleted from the live system within 30 days. You can export your data first.
If you messaged a business through Facebook, Instagram or WhatsApp
You can ask the business you wrote to, or ask us directly:
- Email crm-privacy@muslimspot.com with the subject "Data deletion request".
- Include the name of the business you contacted and the phone number, Facebook name or Instagram handle you wrote from, so we can find your records.
- We confirm receipt, delete your messages and profile details from the live system within 30 days, and tell the business it was done.
Removing the app from your Facebook account
Open Facebook → Settings & privacy → Settings → Apps and websites, find the app, and choose Remove. Then send the request above if you also want what was already received to be deleted.
Backups
Deleted data stops being visible immediately. Encrypted backups keep 14 daily and 8 weekly copies, so the last backup copy is gone in about ten weeks.
Questions
crm-privacy@muslimspot.com, or Kingdom Of Coolness LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States, +1 507 522 0270, +1 (930) 786-0138.